Payment Setup
Connect Stripe or PayPal, choose your checkout experience, and turn on Cash at Pickup, Interac e-Transfer or Zelle.
Before you can sell, buyers need a way to pay you. Set this up on Payments settings (Settings → Payments).
Only the store owner can change payment settings. Collaborators see the page in view-only mode ("You have view-only access to payments").
Your options
| Method | Available to | Notes |
|---|---|---|
| Stripe | All stores | Cards and the other payment methods enabled on your Stripe account |
| PayPal | Stores whose primary currency isn't INR or AED | PayPal balance and cards through PayPal |
| Cash at Pickup | Stores with pickup details filled in | Pickup orders only |
| Interac e-Transfer | Stores whose primary currency is CAD | Manual bank transfer |
| Zelle | Stores whose primary currency is USD | Manual bank transfer |
Stripe and PayPal orders carry a 1.99% E2C transaction fee. The others don't. Money goes straight to you. See Payments & Payouts.
Connecting Stripe
Begin Stripe Setup
In the Stripe section, click Begin Stripe Setup. You're taken to Stripe to log in to an existing Stripe account or create a new one.
Complete Stripe's onboarding
Stripe asks for your business details, bank account for payouts, and identity verification. These requirements come from Stripe, and E2C never sees your bank details.
Check your status
When you return, you'll see one of these:
- Status: Connected (green): you can take payments. The button changes to Update Stripe Setup, so you can update your details at Stripe.
- Status: Incomplete (yellow): Stripe still needs information before it can accept payments. Click Complete Stripe Setup.
- Status: Not Connected: setup hasn't started.
Stripe can change your status later, for example if it asks for more documents. E2C picks up these changes automatically.
To remove Stripe, click Disconnect Stripe and confirm. You can reconnect any time by going through setup again.
Connecting PayPal
Begin PayPal Setup
In the PayPal section, click Begin PayPal Setup. PayPal opens in a new tab.
Sign in and grant permission
Log in to PayPal (or create an account) and allow E2C to process payments for you. E2C never sees your PayPal password.
Confirm the connection
Back on the Payments page you'll see Status: Connected and the message "Success! Your PayPal account was connected successfully."
If your primary currency is INR or AED, the button reads "Not supported for INR" or "Not supported for AED" and PayPal can't be connected.
To remove PayPal, click Disconnect from PayPal and confirm. If you remove your permission from inside PayPal instead, E2C disconnects it automatically.
Payment Methods
The Payment Methods form at the top of the page controls what buyers see at checkout. Click Save Changes when you're done.
Select your store payment provider
Choose PayPal or Stripe. Buyers only ever see one online option: the provider you select here, shown as "Credit Card / PayPal" or "Credit Card".
- You can only select a provider that's connected, unless neither one is.
- If only one provider is connected, it's used automatically. When a connection changes, E2C switches your default to whichever provider is connected, and sets your checkout preference back to E2C Checkout.
Choose checkout experience
Under Select your checkout preference:
- E2C Checkout: buyers pay on your store's own checkout page.
- Stripe Hosted Checkout: buyers are sent to a Stripe-hosted payment page showing your store name, plus your logo and brand colour if you've set them, then return to your store.
Stripe Hosted Checkout only works with Stripe as your provider. If you try to save PayPal with Stripe Hosted Checkout, you'll see "PayPal cannot be selected as payment provider when Stripe Checkout is enabled."
Cash at pickup
Turn on Accept cash at pickup to let buyers choose Cash at Pickup when they pick Local Pickup at checkout. Fill in your pickup details first. Otherwise saving fails with "Please fill in your pickup details to start accepting cash at pickup."
Cash orders arrive with the status Cash at Pickup. Stock is taken straight away, and you collect payment in person. There's no E2C fee. Cash orders must be paid in your primary currency.
Interac e-Transfer (CAD stores)
Turn on Accept Interac e-Transfer and enter your Interac deposit email (required, must be a valid email). Buyers who choose it see your email and the amount to send, and their order stays Pending Payment until you click Mark Payment Received on the order.
Zelle (USD stores)
Turn on Accept Zelle and enter your Zelle email or US phone number (a valid email, or a 10-digit US number, with or without a leading 1). It works the same way as Interac.
Interac and Zelle orders never expire on their own, and stock isn't taken until you mark them paid. Check your bank for incoming transfers and confirm or cancel pending orders regularly. See Interac e-Transfer and Zelle.
Troubleshooting
What's next?
- Add products to your store
- Customize your storefront
- Learn how orders and payouts work