Collaborators
Invite someone else to help manage your store without sharing your login.
If you need help running your store, invite another person as a collaborator instead of sharing your password. They sign in with their own E2C Store login and get edit access to your store — nothing about your login is shared.
Collaborators use their own E2C Store account (their own email, password, and 2FA). If they don't have one yet, they can sign up from the invite — no store of their own is created for them.
What a collaborator can do
A collaborator can work on everything day-to-day — products, services, events, categories, orders, customers, messages, reviews, marketing, analytics, Design Studio, and most settings. A few things stay with the owner:
| Area | Collaborator access |
|---|---|
| Payments (Stripe, PayPal, manual methods, payouts) | View only |
| Google Shopping settings | View only |
| Collaborators | No access — only the owner can invite or remove people |
| AI integration | No access |
| API keys | Can see keys, but only the owner can create or revoke them |
| Your 2FA and login | No access — 2FA belongs to each person's own login |
Every change a collaborator makes is recorded under their own name in Audit history, so you can see who changed what.
Inviting a collaborator
Send the invite
Under Invite a collaborator, enter the person's email address and click Send Invite. They receive an email titled "Your name invited you to help manage Store name on E2C Store" with a link to accept.
A store can have at most 10 collaborators, counting active collaborators and pending invites together. You can't invite your own email.
Wait for them to accept
The invite shows as Invited under Current collaborators until they accept, then turns Active. Invite links expire after 7 days.
Resending an invite
If the invite expired or got lost, enter the same email and click Send Invite again. This sends a fresh link with a new 7-day window, and the old link stops working. It doesn't use up another collaborator slot.
Accepting an invite
The invite link opens a page showing who invited you and to which store:
- Not logged in? Click Log in to accept or Sign up to accept. Once you log in or sign up with the invited email, the invite is accepted automatically and you're taken into the store.
- Logged in with the invited email? Click Accept invite (or No thanks to decline).
- Logged in with a different email? You'll see Wrong Account. Click Log out, then log back in with the email the invite was sent to.
An invite only works for the exact email it was sent to. This stops an invite link from being forwarded or leaked to someone who shouldn't get access to your store.
Once accepted, the store appears in the collaborator's store list with a Collaborator label.
Removing a collaborator
Remove them
Find the person under Current collaborators and click Remove. You can also use Remove on a pending invite to cancel it.
Access is revoked immediately — the next page they load in your store sends them out of it.
Troubleshooting
"You can't invite yourself"
That's the email that owns the store. Owners already have full access.
"This email is already a collaborator on your store"
That person is already Active. No new invite is needed.
"You can have at most 10 collaborators on your store"
Remove someone (or cancel a pending invite) under Current collaborators first.
"Collaborator added, but the invite email failed to send"
The invite was created but the email didn't go out. Click Send Invite again with the same email to send a fresh link.
The invite link goes to a "page not found"
The invite has expired (7 days), was already accepted or declined, was replaced by a newer invite, was cancelled, or the link was copied incompletely. Ask the store owner to send a new invite.
"Already A Collaborator"
The account you're logged into already has access to that store. Open it from Manage stores.
Collaborators work well for a business partner, employee, or virtual assistant who needs real day-to-day access, without ever needing your password.