E2C Store Docs

Store Messaging

How customers contact you through your store's Contact Us page, and how you read and reply from your dashboard.

Every E2C store has a built-in Contact Us page. Messages sent from it land in the Messages inbox in your admin dashboard, and you get an email alert for each one. You reply from the dashboard and the customer receives your reply by email.

How it works

  1. A customer writes to you using the form on your store's Contact Us page.
  2. You're notified. You get an email titled "Contact Form Submission on your E2C Store", and an unread dot appears on Messages in your sidebar.
  3. You reply from Messages.
  4. The customer gets your reply by email, and the conversation moves to Sent Messages.

Documentation sections

Receiving Messages

The contact form, spam protection, and where new-message alerts are sent.

Managing Messages

Read, reply to, search, and organize your messages.

Contact Page Settings

Set the Contact Form Email and the contact details shown on your Contact Us page.

Analytics

Understand your store's visitors, traffic sources, checkout funnel, and top products, and how each number is counted.

Receiving Messages

How customers contact you through your store, how spam is blocked, and where new-message alerts go.

On this page

How it worksDocumentation sections