FAQQuick answers to the questions sellers ask most, with links to the full explanation.Copy MarkdownOpenGetting started Why isn't my store accepting orders yet?Can I change my store's currency?If I rename my store, does my old link redirect?Can I use my own domain?How many stores can I have?I can't see Services or Events in my dashboard. Fees & payments What does E2C charge?When do I get paid?Is the E2C fee returned when I refund?Can I give a partial refund?Can buyers choose between Stripe and PayPal? Orders What are Aborted orders?Do Interac e-Transfer or Zelle orders expire?When is stock taken off?Do buyers need an account?Can I reply to or remove a review? Products Why won't my product save without shipping?Is shipping charged per order or per item?Do inactive products count toward my limit?If I replace a digital file, do past buyers get the new one?Does duplicating a product publish the copy?Why can't I delete a category?Can I import products from a spreadsheet? Events & services Why does a ticket type show as sold out?Can tickets and products be in the same order?Does deleting an event refund buyers?Can buyers pick a date for a service? Account, team & messages Why was I signed out?I lost my phone and my 2FA backup codes.How do I change my login email?How do I close my store?What can collaborators do?Where do new-message alerts go?Can an AI assistant or API key delete things?Limits & DefaultsEvery cap, character limit, timeout and default value in E2C Store, in one place.SupportGet help from the E2C Store team, talk to other sellers, and suggest new features.