Support
Get help from the E2C Store team, talk to other sellers, and suggest new features.
Ways to get help
Support ticket (recommended)
Submit a ticket from your dashboard: Help → Support. Best for account, technical, or store issues.
Email support
[email protected] for account and store questions. Include your store name and login email.
General enquiries
[email protected] for general and business questions.
Discord community
Chat with other sellers and get help.
Submitting a support ticket
Open Support
In your dashboard sidebar, go to Help → Support, or open e2c.store/admin/support.
Fill in the form
Under Submit a Ticket, enter:
- Subject — up to 100 characters
- Message — up to 1,000 characters. Describe what you were doing, what you expected, and what happened, including any error code shown (for example
ExFN1006). - Attachment (optional) — one file, up to 5 MB: JPG, PNG, PDF, CSV, or Excel (XLS/XLSX). A screenshot often speeds things up.
Submit
Click Submit. You'll see "Form submitted successfully!"
Your ticket goes to the E2C team by email, along with your login email. Replies come to your login email, so check your inbox (and spam folder). There's no ticket history in the dashboard, and no automatic confirmation email.
Can't log in? Email [email protected] from the address you signed up with, or use the contact form at e2c.store/support.
Feature requests
Have an idea for E2C? Post it on the public Feature Requests board. It's also linked as Request a feature in your dashboard footer.
- Suggest an idea: enter a Title (up to 150 characters) and a Description (up to 2,000 characters), optionally pick a Category (Store Builder, Products, Payments, Marketing, Analytics, Third-Party Integrations, or Other), and click Submit idea. It's posted right away.
- Vote: upvote ideas you want. Click again to remove your vote. You can vote once per idea.
- Sort: Top voted or Newest. Ideas being worked on always appear first, then open ideas, then planned ones, with finished and closed ideas at the bottom.
- Status: each idea is labelled Open, Planned, In Progress, Done, or Closed.
Popular ideas move up the roadmap. Shipped features are announced in your dashboard's Updates panel and on What's New.