Receiving Messages
Understand how customers contact you through your store.
Your store comes with a built-in Contact Us page that allows customers to send messages directly to your admin dashboard. This page is essential for answering questions about products, orders, or your business.
The Customer Experience
When a customer visits your contact page (e.g., e2c.store/your-store-name/contact), they see your contact information and a message form.
The Contact Form
The contact form is designed to capture all necessary information while protecting you from spam.
Fields include:
- First Name & Last Name: Required so you know who you're talking to.
- Email Address: Required so you can reply.
- Subject: Required to help you understand the topic at a glance.
- Message: Required for the customer's question or comment.
- Phone Number: Optional field for additional contact info.
Spam Protection
The form is protected by Google reCAPTCHA v2 ("I'm not a robot" checkbox). This prevents automated bots from flooding your inbox with spam, ensuring that the messages you receive are from real people.
What Happens When a Customer Submits a Message?
Submission
The customer fills out the form and clicks Send Email.
Confirmation
The customer sees a success message: "Your message has been sent successfully." (or similar).
Notification
The message is instantly delivered to your Admin Dashboard.
Inbox Delivery
You will find the new message in the Inbox tab of your Messages page.
Note: Messages are stored securely in your dashboard. You can reply directly from there without needing to use your personal email client.
Direct Contact Methods
In addition to the form, customers can contact you via:
- Email: If you've enabled your email address in settings.
- Phone: If you've enabled your phone number in settings.
- Visit: If you've enabled your physical address.
You can configure which contact details are visible on the Contact Us Page Settings.