Receiving Messages
How customers contact you through your store, how spam is blocked, and where new-message alerts go.
Your store has a built-in Contact Us page at e2c.store/your-store/contact. Customers can send you questions about products, orders, or your business, and each message goes straight to your admin dashboard.
The contact form
| Field | Required | Limit |
|---|---|---|
| First Name | Yes | 25 characters |
| Last Name | Yes | 25 characters |
| Yes | Must be a valid email address; 50 characters | |
| Phone | No | 15 characters; digits, spaces, and ( ) - . + only |
| Subject | Yes | 100 characters |
| Message | Yes | 1,000 characters |
Spam protection
The form is protected by Google reCAPTCHA (the "I'm not a robot" checkbox). A message can't be sent until the customer completes it, which keeps automated spam out of your inbox.
What happens when a customer sends a message
Submission
The customer fills in the form, ticks the reCAPTCHA box, and clicks Send Email.
Saved to your inbox
The message is saved to the Inbox tab of your Messages.
Email alert to you
E2C emails you "Contact Form Submission on your E2C Store". It shows the sender's name and message, with a Reply button that opens your Messages page.
Confirmation for the customer
The customer sees "Thank you. Message sent successfully."
The email alert goes to the Contact Form Email set on your Contact page in Design Studio. Make sure it's an inbox you check. If it's blank or wrong, alerts can't be delivered, but messages still appear on your Messages page.
The alert email doesn't include the customer's email address or phone number, and replying to it won't reach the customer. Always reply from your Messages page.
Other ways customers can reach you
Next to the form, your Contact Us page can show:
- Address
- Phone Number
- Email address
- Website address
Each one appears only if you've turned it on. Set them up in Contact Page Settings.