Set up your Contact Us page with contact form, contact information, and custom sections.

Contact Us Page Customization

Your Contact Us page is a critical trust builder and customer service tool. Making it easy for customers to reach you reduces purchase anxiety and improves post-purchase satisfaction.

Why Contact Pages Matter

Customer expectations:

89% of customers expect to find contact information easily
Visible contact options increase purchase confidence by 24%
Fast response times lead to higher customer satisfaction

A well-designed Contact Us page isn't just for problems—it's a trust signal that shows you're a real business ready to support your customers.

Accessing Contact Us Settings

Navigate to Customize Store in your admin dashboard and select the Contact Us Page tab.

Preview your Contact Us page anytime at: https://e2c.store/[your-store-name]/contact

The banner image appears at the top of your Contact Us page, setting a welcoming tone.

Image Requirements:

Format: JPG, PNG, or WebP
Recommended size: 1920px × 1279px
Maximum file size: 5MB

Upload Methods:

Upload new image: Upload from your computer
Choose image: Select from the Pixabay image library

Choose a welcoming, approachable image. Think customer service, communication, or people-focused imagery.

Choose the Right Image

Great Contact Us banner ideas:

Customer service or support imagery
Friendly faces greeting customers
Communication symbols (phones, email, messages)
Your store location or workspace
Open door or welcoming entrance
Simple, professional backgrounds

Avoid:

Overly corporate or cold imagery
Cluttered or busy photos
Images that don't relate to communication

Click Save Changes to apply the banner image.

Contact Form Email

Configure where contact form submissions are delivered.

Set Contact Form Email

Enter the email address where you'd like to receive contact form submissions.

Best practices:

Use a dedicated customer service email (e.g., support@yourdomain.com)
Check this inbox regularly (at least daily)
Set up notifications for new messages
Consider using a shared inbox for team access

Important: If you don't set this email, you won't receive contact form submissions! Make sure it's a valid, monitored email address.

Verify Email Reception

After saving, test the contact form:

Visit your Contact Us page
Submit a test message
Verify it arrives at your specified email
Check spam folder if not received

Email Configuration Tips

Create a professional workflow:

Dedicated email: Use support@, help@, or contact@ addresses
Auto-responder: Set up an automatic reply confirming receipt
Response time goal: Aim to respond within 24 hours
Track inquiries: Use folders or labels to organize messages
Team access: If multiple people handle support, use a shared mailbox

Titles and Subtext

Create two sections with customizable titles and subtexts to organize your Contact Us page content.

Configure Title 1 and Subtext 1

Title 1 suggestions:

"Get In Touch"
"We're Here to Help"
"Contact Us"
"Have Questions?"

Subtext 1 examples:

"We typically respond within 24 hours"
"Our team is ready to assist you"
"Fill out the form below or use the contact details provided"

Use Title 1 and Subtext 1 to introduce your contact form section and set response time expectations.

Configure Title 2 and Subtext 2

Title 2 suggestions:

"Other Ways to Reach Us"
"Connect With Us"
"More Contact Options"
"Find Us Here"

Subtext 2 examples:

"We're also available through these channels"
"Prefer another way to get in touch?"
"Find us on social media or give us a call"

Title 2 and Subtext 2 typically introduce your direct contact information section.

Save Titles and Subtext

Click Save Changes to update your section headers.

Title and Subtext Strategy

Best practices:

Set expectations: Tell customers when to expect a response
Be friendly: Use warm, welcoming language
Be specific: "We respond within 24 hours" is better than "We'll get back to you soon"
Show availability: If you have business hours, mention them

Additional Contact Sections

Customize what contact information displays on your page. Each section can be toggled on or off.

Address Information

Display your physical address on the Contact Us page.

Enable Address Display

Toggle Show address to enable this section.

Enter Your Address

Enter your complete address in the text field.

Address format examples:

Business with physical location:

123 Main Street
Suite 100
Portland, OR 97201
United States

Home-based business (use what you're comfortable sharing):

Portland, Oregon
Available for local pickup

P.O. Box:

P.O. Box 12345
Portland, OR 97201

Privacy consideration: If you run your business from home, you may not want to share your full address publicly. Consider using just city/state or a P.O. Box.

Save Address Settings

Click Save Changes to publish your address information.

When to show address:

You have a physical storefront or office
You offer local pickup
You want to establish local credibility
You're comfortable sharing your location

When to hide address:

You operate from home and want privacy
You're online-only with no physical presence
Security concerns

Phone Number

Display a contact phone number on your Contact Us page.

Enable Phone Display

Toggle Show phone number to enable this section.

Enter Your Phone Number

Enter your business phone number.

Phone format examples:

(555) 123-4567
+1-555-123-4567 (international format)
555.123.4567

Best practices:

Include country code for international customers
Use a business line if possible
Set up voicemail with business greeting
Consider business hours availability

Save Phone Settings

Click Save Changes to publish your phone number.

Don't have a business phone? Consider services like Google Voice (free) or virtual phone number services to keep your personal number private.

When to show phone:

You can answer calls during business hours
You offer phone support
You sell high-value items (customers may want to speak with you)
You target older demographics who prefer phone contact

When to hide phone:

You can't reliably answer calls
You're a solo operation and don't want call interruptions
You prefer email/form communication

Email Address

Display a contact email address on your Contact Us page.

Enable Email Display

Toggle Show email address to enable this section.

Enter Your Email

Enter the email address customers should use to contact you.

Email best practices:

Use a professional email (not gmail.com or yahoo.com if possible)
Use a branded address: support@yourdomain.com
Make sure it's monitored regularly
Can be the same as your contact form email

Displaying an email address gives customers an alternative to the contact form and can increase response rates.

Save Email Settings

Click Save Changes to publish your email address.

Email vs. Contact Form:

Email: Some customers prefer using their own email client
Form: Keeps communication organized and prevents spam
Best approach: Offer both options

Website Information

Display an additional website URL (useful for businesses with multiple sites).

Enable Website Display

Toggle Show website to enable this section.

Enter Website URL

Enter a website URL.

Use cases:

Link to a main company website (if your E2C store is secondary)
Link to a blog or portfolio
Link to social media profiles
Link to a custom domain (if you've set one up)

URL format:

https://www.yourwebsite.com

This field is optional. Most stores won't need it unless they have a separate website or want to link to additional resources.

Save Website Settings

Click Save Changes to publish website information.

Additional Sections Summary

After saving, your Contact Us page will display:

Banner Image (top of page)
Title 1 + Subtext 1 (introduces contact form)
Contact Form (built-in, always visible)
Title 2 + Subtext 2 (introduces contact information)
Address (if enabled)
Phone (if enabled)
Email (if enabled)
Website (if enabled)

You don't need to enable all sections. Enable only the contact methods you can reliably monitor and respond to.

Setting Up Your Contact Strategy

Response Time Goals

Set realistic response time goals and communicate them:

Within 1 hour: Requires dedicated support staff (large operations)
Within 4 hours: Feasible for small teams during business hours
Within 24 hours: Standard for small businesses (most achievable)
Within 48 hours: Minimum acceptable (for one-person operations)

Communicate your goal in Subtext 1:

"We respond within 24 hours on business days"
"Typical response time: 4 hours during business hours"
"We aim to reply within one business day"

Multi-Channel Strategy

Recommended for most stores:

Contact form (always enable)
Email address (enable)
Phone (optional, if you can answer reliably)
Address (only if relevant/comfortable sharing)

Minimal approach (solo operations):

Contact form only
Or: Email address only

Complete approach (established businesses):

Contact form
Email address
Phone number
Physical address (if storefront/office)
Social media links (configured in Other Settings)

Customer Service Best Practices

Set expectations:

Clearly state response times
List business hours if applicable
Mention holidays or closures

Respond promptly:

Check messages daily (minimum)
Use templates for common questions
Be friendly and professional
Personalize responses when possible

Track and improve:

Monitor average response time
Note common questions (add to FAQ)
Ask for feedback on support experience

Contact Form Details

The contact form is built-in and always visible on your Contact Us page. Customers fill in:

Name: Required
Email: Required (for response)
Subject: Optional
Message: Required

Form features:

Spam protection enabled
Mobile-optimized
Sends to configured email address
Customer receives confirmation (optional)

The contact form cannot be customized or disabled. It's a core feature of every Contact Us page.

Page Layout Example

Here's how your complete Contact Us page flows:

[Banner Image: Welcoming customer service photo]

Get In Touch
We typically respond within 24 hours

[Contact Form]
Name: [          ]
Email: [          ]
Subject: [          ]
Message: [                    ]
         [                    ]
[Submit]

Other Ways to Reach Us
We're here to help however you prefer

📍 Address: 123 Main St, Portland, OR 97201
📞 Phone: (555) 123-4567
✉️ Email: support@yourstore.com
🌐 Website: www.yourstore.com

[Social Media Icons - from Other Settings]