Local Pickup
Let customers collect orders in person. Set your pickup days, hours, and pickup address.
Local pickup lets buyers skip shipping and collect their order from you. Pickup takes two switches: one for your store (this page) and one on each product.
Turning on pickup
Open Pickup details
Navigate to Settings → Pickup details.
Choose days and hours
- Pickup Days: Pick one or more days.
- Pickup Start Time and Pickup End Time: Pick from the list, which goes in 30-minute steps. The end time must be later than the start time, and the two can't be the same. One set of hours applies to every pickup day.
Set the pickup address
- Turn on Use same address as store address to use the address from Store details. Fill in that address first (address line 1, city, state, and postal/zip code). Otherwise you'll see an error asking you to complete it.
- Or leave the switch off and enter a separate Address Line 1, City, State/Province, Postal/Zip Code, and Country. All of these are required. Address Line 2 is optional.
Save
Click Save Changes. Saving turns pickup on for your store.
Mark products as available for pickup
On each physical product, turn on Available for pickup in the shipping section. See Adding Products. A product with pickup on doesn't need a shipping method.
What buyers see
- At checkout, Local Pickup shows as a delivery option only when every product in the cart is available for pickup. Hovering over the info icon shows the city, country, postal code, pickup days, and hours.
- If a cart mixes products that can only be shipped with products that can only be picked up, checkout stops. Buyers see a message asking them to buy those items in separate orders.
- If you accept Cash at Pickup (set on Payments), buyers who choose Local Pickup can pay with cash.
- The order confirmation email includes the full Pickup Location and Pickup Hours. When the order is ready, mark it Ready for Pickup to send the buyer an email. You can preview that email.
Pickup applies to physical products only. Digital products, services, and event tickets never offer pickup.
Turning off pickup
Click Disable Pickup and confirm. This removes pickup from your store and turns off "Available for pickup" on all your products. If you turn pickup back on later, you need to turn it on for each product again.
You can't disable pickup while Cash at Pickup is on. Turn off cash at pickup in Payments first.