Checkout
Add a custom message to your checkout page, such as payment instructions, a support contact, or a link to your FAQ.
The Checkout tab sets the Checkout Message: a note shown to buyers on your checkout payment page. Use it for payment instructions, delivery notes, or how to reach you.
Payment methods (Stripe, PayPal, Interac, Zelle, cash at pickup) are set on a different tab. See Payment Setup. Local pickup options are on Pickup.
Setting your checkout message
Open Checkout settings
Navigate to Settings → Checkout.
Write your message
Type your note in Custom text or link. It can be up to 300 characters. For example:
Questions about your order? Contact us at [email protected] or see our FAQ at https://example.com/faq
Save
Click Save Changes. The message shows up on your checkout right away.
What buyers see
On the payment step of checkout, your message appears below the order total. On that step:
- Any web address in your message becomes a clickable link.
- Line breaks you type are kept.
- Just below your message, buyers see "By placing your order, you agree to our Terms & Conditions and Shipping & Returns policies," with links to your policy pages.
To remove the message, clear the box and click Save Changes. When the box is empty, nothing is shown.