Managing Events
Edit, hide, and delete events, change tickets after sales start, and know what happens after an event ends.
Go to Events in your admin sidebar (e2c.store/admin/events) to see All Events. The table shows each event's image, name, category, date (in your timezone, or "Not scheduled"), location, tickets Sold, status, and actions.
Sold counts confirmed, checked-in, and currently held tickets. If any ticket type has a capacity, it shows as sold / capacity (for example 40 / 100). Click an event's image or name to open it on your store.
Actions
| Icon | What it does |
|---|---|
| Edit (pencil) | Opens the event editor |
| Attendees (people) | Opens the Event Attendees page for this event |
| Deactivate / Activate | Hides or shows the event on your store |
| Delete (trash) | Deletes the event after you confirm |
Statuses
| Status | Meaning |
|---|---|
| Active | Visible on your store |
| Inactive | Hidden from your store. Attendees and orders are kept. |
| Incomplete | Saved but not fully set up. Edit it to finish. |
Editing an event
Click Edit, change anything (including tickets and attendee fields), then click Save Changes.
What changes affect after tickets have sold:
- Price changes apply to new purchases only. Sold tickets keep the price that was paid.
- Capacity changes take effect right away. If you lower a capacity below the number already sold, that ticket type shows Sold out. Existing tickets aren't cancelled.
- Removing a ticket type stops it being sold. Tickets already sold for it stay valid and still show on the attendees page.
- Removing an attendee field stops the question being asked. Answers already given still show on the attendees page, but the field is left out of new CSV exports.
- Adding an attendee field only collects answers from new buyers.
Changing the date, time, or venue doesn't notify people who already bought tickets. Email them yourself; you can get their addresses from the attendee export.
Deleting an event
Click Delete and confirm with Yes, delete it!. You can't undo this.
Deleting an event doesn't cancel or refund tickets that were sold. Cancel or refund those orders in Orders first. See Cancellations and refunds.
After an event ends
Once the event's end time passes (or the start time, if you didn't set an end time):
- Ticket sales close automatically, and the event page shows "This event has ended."
- The event stays listed on your store's Events page until you deactivate or delete it. Deactivate past events to keep your page tidy.
- On E2C's marketplace Browse → Events page, events with an end time drop off once it passes.
Event limits
| Limit | Value |
|---|---|
| Events per store | 100 |
| Ticket types per event | 12 |
| Attendee fields per event | 20 |
| Images per event | 6 |
Troubleshooting
I can't find Events in the sidebar
Events are switched off for your store. Turn them on under What I Sell in Settings → Store.
Event not showing on my store
Check that its status is Active.
A ticket type shows as sold out too early
Check its Capacity. Held tickets count too. A held card checkout is released after 30 minutes, but Interac and Zelle orders keep their seats until you mark them paid or cancel them. Cancel unpaid ones to free those seats.
Tickets show "Event ended" before the event is over
Sales close at the end time, or at the start time if no end time is set. Add an End Date & Time, and check the event's Timezone.