Managing Services and Bookings
Edit, hide, and delete service listings, and complete, cancel, or mark service bookings as paid.
Go to Services in your admin sidebar (e2c.store/admin/services) to see all your service listings. The table shows each service's image, name, category, type, price (with its price label, or Varies if the price depends on a variant), payment badge (Pay Now or Pay After), and status.
Click a service's image or name to open it on your store.
Statuses
| Status | Meaning |
|---|---|
| Active | Visible on your store |
| Inactive | Hidden from your store, but kept in your dashboard |
| Incomplete | Saved but not fully set up. Edit it to finish. |
Editing a service
Click the Edit (pencil) icon to open the same form used when adding. Change anything, then click Save Changes.
Price changes apply to new bookings only. If a customer already has the service in their cart at the old price, checkout stops and asks them to review the updated price.
Activating and deactivating
Use the Deactivate / Activate icon in the Action column to hide or show a service. You can also use the Display on store switch in the service form.
If you're temporarily unavailable, deactivate the service rather than deleting it. All its details are kept.
Deleting a service
Click the Delete (trash) icon and confirm. You can't undo this, and the service no longer counts toward your listing limit.
Deleting a service doesn't affect existing orders for it. They stay in Orders and you can still complete, cancel, or mark them as paid.
Handling bookings
Service bookings appear in Orders. Open an order to see the buttons for the next step.
Pay Now bookings
- The order starts as Pending Payment and becomes Confirmed once the card payment goes through.
- Do the work, then click Mark Service Complete and confirm. The order moves to Complete.
Pay After Service bookings
- The order starts as Scheduled. No payment has been taken.
- Do the work, then click Mark Service Complete. The order moves to Complete.
- When the customer has paid you, click Mark Payment Received. The order stays Complete and is marked as paid.
Mark Payment Received only appears on a Pay After order after you've marked the service complete.
Cancelling a booking
Click Cancel Service on a Scheduled, Pending Payment, or Confirmed service order. You have to enter a reason (max 150 characters). The order moves to Cancelled.
If the customer already paid by card (Stripe or PayPal), cancelling refunds the payment automatically. A Confirmed order paid online also shows a separate Refund option.
Troubleshooting
I can't find Services in the sidebar
Services are switched off for your store. Turn them on under What I Sell in Settings → Store.
Service not showing on my store
Make sure its status is Active. Changes you save show on your storefront the next time the page loads.
Can't save changes
Check that the Service Name, Service Code, Price, and Service Type are filled in, that the name and code aren't used by another listing, and that every variant combination has a price if prices vary.